Help

Email: realtimetranslator.support@gmail.com. When reporting a problem, you can include a diagnostic report (click “Diagnose” at the bottom of the extension popup) — it contains only page structure, never page text, account details or keys.

Browser requirements

• Chrome or Microsoft Edge on a desktop computer.
• The Free plan uses your browser’s built-in translation (Chrome 138 or later; Edge where supported). The first time you use a language pair the browser downloads a language pack — the extension asks you to click once to start it.
• Language pairs your browser doesn’t support show “not available”. Pro and trial accounts use cloud translation instead.

FAQ

Do I need my own API keys? No. We connect to all cloud services for you.

What happens when my quota runs out? Web text switches to on-device translation automatically; subtitles, speech, images and documents pause until the reset date. Your account page and the extension show when that is.

How do I sign in to the extension? Open the extension’s settings and enter your email to get a code. The website and the extension share one account.

How do I cancel? Account page → “Manage subscription”. See Refunds and cancellation.